We’re committed to protecting and respecting your privacy.
This Policy is for customers and visitors of Northwood Hanging Baskets and Northwood Pumpkin Patch.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to Northwood Nurseries, Northwood, Shropshire, SY4 5NN Alternatively, you can telephone 07733 764065
How do we collect information from you?
We collect data to operate effectively and provide you with the best experience on our website. You provide some of this data directly, such as when you make a purchase or when you fill out a contact form. We get some of it by recording how you interact with our website by, for example, using technologies like cookies.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages you accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
How is your information used?
We may use your information to:
• Process orders that you have submitted
• To carry out our obligations arising from any contracts entered into by you and us
• Dealing with entries into a competition
• Seek your views or comments on the services and products we provide
• Notify you of changes to our services
• Send you communications which you have requested and that may be of interest to you. These may include information about offers, events, new additions to our range, activities or promotions.
We review our retention periods for personal information on a regular basis. We hold some types of information to fulfil our contract with you (for example gardening customers). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who do we share you personal data with?
We do not share your information with anyone else
Your marketing choices
We send out direct marketing emails to existing customers twice a year to inform them of our seasonal hanging baskets ie Spring and Autumn. We do this as reminder and to provide customers with any loyalty discounts.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can reply to any communication with the word “Stop”. We will then remove your information from our system.
How you can access and update your information
The accuracy of your information is important to us. If you would like to change your details at any point, please email us at email@example.com.
You have the right to ask us to delete all information held on you by Northwood Nurseries. To request this, please email firstname.lastname@example.org.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with 128 Bit encryption software on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer or in the address bar on Google Chrome.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Use of 'cookies'
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated on 29th December 2021
Obviously, if you place an order with us, we're going to need to know something about you: your name, address, credit card number and expiry date. We couldn't do without it. We'll also ask you for a telephone number so we can contact you if there is a problem with your order or to let you know your order is ready for collection
We will never give out your email address to any third partys If you are unsure about anything or you would like to know more, please write to email@example.com.